skai

Privacy Policy

Last updated: August 31, 2026

Skai Market (myskaimarket.app) is a peer-to-peer marketplace for Tanzania where buyer payments are held in escrow until delivery is confirmed. This policy explains, in plain language, what we collect, why, and the controls you have. It follows Tanzania's Personal Data Protection Act (2022).

1. Who we are

Skai Market is operated from Tanzania. For any privacy question or request, contact us at skai.admin8@gmail.com.

2. What we collect

  • Account basics — your name, phone number and/or email, a password (stored only as a cryptographic hash), and your preferred language.
  • Identity verification (optional) — if you verify as a seller, we collect your NIDA number and/or TIN number. Verification is reviewed by our team; we store the number and your verification status.
  • Profile details — avatar, bio, WhatsApp number, and (for sellers) payout details such as mobile money provider and number, or bank account details.
  • Listings — item details, photos, price, and the pickup location of your goods.
  • Orders and escrow — what was bought, for how much, the delivery address and its coordinates or landmark, and the payment/escrow status of the transaction.
  • Live location — only when a delivery session is active: the driver's GPS position is shared with the buyer and seller watching that delivery. It stops the moment the session ends or the driver stops sharing.
  • Driver profiles — vehicle type, plate number, service areas, and a count of completed deliveries.
  • Push notification tokens — so we can send order and delivery updates to your device.

3. What we do NOT collect

We never ask for your mobile money PIN. We never see your M-Pesa/Airtel Money/Tigo Pesa password — payments are authorised on your phone by you. We do not buy data from data brokers and we do not run advertising networks inside the app.

4. How we use your data

  • Operating the escrow: taking payments, holding funds, releasing them to the seller when you confirm delivery, and refunding you when an order fails.
  • Coordinating delivery: showing the driver the route, showing you the trip live, and notifying you when the driver claims or arrives.
  • Keeping the marketplace safe: fraud checks, dispute handling (including photos and deal-terms you submit as evidence), and enforcement of our rules such as account suspension.
  • Contacting you about your orders, disputes, and account — by notification, SMS, email, or WhatsApp where you provided it.

5. Who we share it with

  • Buyer and seller of an order — each sees the other's name and phone number, because someone has to hand over the goods and the money.
  • Registered drivers — see the pickup point, drop-off location and landmark for a job. They never see the buyer's phone number or name through the job feed.
  • AzamPay — our payment processor, which handles mobile money and bank payments. They process payment data only to move your money.
  • Resend — our email provider, used to deliver transactional email such as verification links.
  • Authorities — where the law requires it, or where necessary to resolve a payment dispute or fraud case.
We do not sell your personal data. To anyone. Ever.

6. Delivery money stays between people

Skai holds the item payment in escrow, but the delivery fare itself is arranged directly between the buyer or seller and the driver — in cash or by direct mobile money transfer. Skai never takes a cut of a driver's fare and never holds delivery money.

7. Location data

Your listing pickup location and delivery address are visible to the people involved in that order. A driver's live GPS is visible only to the buyer and seller of the delivery they are carrying, only while the session is live. You can stop sharing at any time from the tracking screen, and you can control whether your general location appears on your profile in Settings.

8. How long we keep data

Account data is kept while your account is open. Financial and escrow records are kept as long as required by tax and accounting rules, because they are money records. Delivery GPS traces are kept only as long as needed to operate and troubleshoot the delivery. You can request account deletion at any time using the email above; we will remove your personal data except what we must keep for financial or legal reasons.

9. How we protect it

Passwords are stored only as bcrypt hashes. Data travels over HTTPS. Escrow and payout logic runs through audited, concurrency-safe code paths, and every admin action on user data is written to an internal audit log. Access to user data inside Skai is limited to what administration and dispute resolution require.

10. Your choices

  • Settings → Privacy: choose who can message you and whether your location shows on your profile.
  • Push notifications can be turned off from your browser settings at any time.
  • You can ask us for a copy of your data, a correction, or deletion — one email to us is enough.

11. Children

Skai Market is not directed at people under 18, and we do not knowingly collect their data. If you believe a minor has an account, tell us and we will remove it.

12. Changes to this policy

If we change this policy, we post the new version on this page with a new date. If a change is significant — especially anything about how we handle money — we will notify users in the app before it takes effect.